1. Fill Out the Custom Order Form
Share your details and preferences in the form, and we’ll handle the rest!
Our team will reach out within 24 hours to confirm your design and get started.
2. Communicate Your Requirements
Stay connected with us via email or live chat to ensure smooth communication. Using the same channel helps us manage your order efficiently.
If specific materials (like fabrics, colors, or appliqués) are unavailable, we’ll suggest alternatives. If we don’t hear back within 48 hours, we’ll choose the best option for you. Please note that the final product cannot be refunded or returned for this reason.
For changes after production starts, a modification fee of $30-$100 may apply, depending on progress.
Got questions? We’re happy to help and will respond as quickly as possible!
3. Confirm Shipping Timeline
Production starts after your design is finalized and the deposit is paid. We’ll provide an estimated delivery window, but exact dates cannot be guaranteed.
• Production Times:
• Existing designs: 4-6 weeks
• New custom designs: 6-8 weeks
• Complex designs: 8-10 weeks
Need it in less than 4 weeks? A $100 rush fee will apply.
• Shipping Details:
• U.S. orders ship via USPS.
• International orders ship via UPS or FedEx.
If you don’t hear from us a week before your delivery window or have specific shipping requests, please get in touch. Additional fees may apply for upgraded shipping.
4. Receive Your Quote
The final price depends on factors like design complexity, rhinestones, accessories, feathers, fringe, and size. Once we confirm your design and measurements, we’ll provide a detailed quote.
Standard U.S. shipping is included. For upgraded shipping, insurance, or international delivery, additional fees may apply.
5. Make a Deposit
You can choose to pay in full or make a deposit. We recommend full payment for faster shipping upon completion.
If you choose a deposit, the remaining balance will be invoiced once the product is ready. Shipping will occur only after the full payment is received, so timely payment is important to avoid delays.
6. Final Confirmation Before Shipping
We’ll send you 1-3 photos of the finished product for your approval before shipping. Once approved, the final payment can be completed.
Please note that changes are not allowed at this stage unless there are significant discrepancies.
7. Make the Final Payment
Pay the remaining balance (quoted price minus deposit), and we’ll prepare your order for shipping.
Design Ownership
We retain the rights to all designs and may feature them on our website or social media. We also reserve the right to create similar styles for other clients.
If you have any questions or specific requests, feel free to reach out before placing your order. Thank you for trusting us to create something truly special for you!